FAQs

Australia

We offer free express shipping on every order over $150, Australia wide, everytime. No codes. No hoops. Just fast, free shipping when you spend over $150.

International

Yep, we have free international shipping too!

We currently ship to:

• Canada
• France
• Germany
• Italy
• Japan
• New Zealand
• United Kingdom
• United States

If you would like us to ship to another country, please let us know and we will do our best to accomodate. Magic can happen (sometimes).

Bonny wants your order to arrive as quickly as you do.

We dispatch our packages every single weekday (excluding public holidays).

For Australia:
If you’re in Melbourne, Sydney, Brisbane, Adelaide or Gold Coast (or select regional suburbs) your order will most likely arrive in 1-2 business days.

All other major Australian cities will typically arrive within 2-5 days.

For international orders:
Canada: 3-6 business days
France: 6-10 business days
Germany: 7-10 business days
Italy: 6 - 11 business days
New Zealand: 2-5 business days
United Kingdom: 3-5 business days
United States: 3-6 business days

We finally ship overseas! Woohoo! All international shipping is free!

International Delivery Times:
Canada: 3-6 business days
France: 6-10 business days
Germany: 7-10 business days
Italy: 6 - 11 business days
New Zealand: 2-5 business days
United Kingdom: 3-5 business days
United States: 3-6 business days

If you would like us to ship to another country, please let us know and we will do our best to accomodate. Magic can happen (sometimes).

Please visit our tracking page on our website and enter your order number or email.

We use AusPost and StarTrack for all express orders.

We think they’re great. 

Yes. We want you to love your Bonny bedding, but if it’s not “the one,” you can send it back. We'll cover all the return shipping costs.

Doonas
Sleep with it, snuggle it, see if it’s the one. Return within 14 days of delivery for a full refund if it’s not for you. (Just no stains or damage, please.)

If you’ve used it, we work with our charity partners to donate it to someone in need.

Bed Sheets

• Unopened: Return within 14 days from delivery for a full refund.
• Opened / Used: Return within 14 days from delivery for a 70% refund. That helps cover preparing them so they’re fresh and ready for donation.

Why the difference? We don’t want perfectly good bedding ending up in landfill. By taking back used bedding, we can make sure it gets cleaned, cared for, and passed on. It means you can try our products without the waste giving them a second life and keeping someone else cosy.

See our full policy here. To initiate a return, contact us.

All Bonny returns are covered by us.

Please keep the original box and bag so that you can re-use it when shipping the product back to us. If you no longer have your Bonny box and/or storage bag, you may have to pay for a satchel at the post office.

To initiate a return, please contact us.

As part of our impact initiatives, all returns are donated to our charity partners. We work with a range of incredible organisations to ensure returned and inspected products reach people in need. Before they’re donated, each product is professionally laundered and prepared for delivery to these organisations. You can read more about this and our other initiatives here. 

If you've just bought a new bed, we always recommend going one size up.

For instance, if you’ve bought a queen bed, buy a king doona. Why? This looks so much better on your bed and is so much more comfortable - especially if you’re sharing the doona with someone else (no one likes a doona hog).

If you already have existing sheets (doona covers), you may want to stick to your current sizing, and that's ok too. We get it, bedding can be expensive.

Finally, if you have a King Single, please purchase a double doona. Trust us on this one. 

Your Bonny Doona is pretty low maintenance. It mostly wants to hug you and be hugged back.

However, for minor spills etc. a simple spot clean will suffice.

For bigger stains, Machine Wash cold with mild detergent, and include an extra rinse cycle. Finally, Tumble Dry low until thoroughly dry. Do not dry clean.

If your doona does not move in the washer or dryer, professionally launder. 

While down is not generally considered hypoallergenic, down allergies are in fact, very rare. In most cases, a person who exhibits allergic reactions to down may not be reacting to the down itself, but to unclean down.

At Bonny, we pride ourselves on the ethics and sustainability of our material sources, including the cleanliness of our down.

This information can be accessed via the detailed reports as part of our partnership with Track My Down. To learn more, visit our glossary page.

Bonny Doonas have been designed to the standard Australian sizes. To find which doona is right for you, please visit our size guide.

All down used in Bonny Doonas is Responsible Down Standard (RDS) certified.

The RDS is a certification governed by the Textile Exchange which independently certifies down against animal welfare requirements, and tracks it from original source to the final product.

Additionally, our packaging (boxes) are Forest Stewardship Council (FSC) certified. FSC ensures that materials come from responsibly managed forests that provide environmental, social and economic benefits.

A good, quality doona should last 10+ years if looked after well.

As part of our customer service obsession, we are always looking at ways to further increase a doona’s usable (sleeping) life. We are also working to provide a socially and environmentally friendly way to re-home your old doona. Find out more here.

As we sell and deliver directly to you (the customer) we do not have the same overheads as traditional retailers (rent, staff, etc). This means we can pass those savings onto you (because we’re nice, not greedy).

A quick Google search will show you similar quality products at sometimes double the cost compared to Bonny doonas. We don’t think you should have to pay that. We’re all about making the best and most affordable doonas on the market. Hopefully you like this too. 

The All Rounder:
The All Rounder is the right doona for you if you live in a well insulated house... think aircon in summer and heating in winter. 

Our All Rounder is designed to be versatile. It is light and airy, but still has the fluffiness and snuggliness that you want for the winter months.

The Summer:
The Summer doona is ultra lightweight and breathable. It is perfect for hot nights and the summer months. This is especially important if you do not have aircon. 

It will also be a great year round choice for hotter climates and for those who sleep hot.

The Winter:
The Winter doona is designed to be extra warm, extra fluffy yet still super breathable. It is the perfect choice for cold sleepers and the colder climates.

We recommend pairing it with a Summer doona for the hot months.

As per Australian Consumer Law, all Bonny Doonas have a 12 month warranty for any defects or issues not associated with standard wear and tear.

We also offer a complete change of mind 14 day return policy. We pride ourselves on obsessive customer service, so if you have any issues, please don’t hesitate to reach out via email at hello@bonny.com.au

Yes! Your Bonny doona fits snug as a bug in your Bonny bag. You can thank the super compressible down for that! Depending on the size of your doona, we recommend folding it in half, then thirds, then rolling it up like a sausage roll. When in doubt... shoving it in works a treat!

There may be a couple of creases once you take it out of the storage bag, but they will soften out with a few sleeps.

Our doonas are manufactured in China.

The reason for this is because we struggled to find a local manufacturer that fit the ethical and sustainability mould we envisioned for our business.

Our manufacturer is Responsible Down Standard certified, meaning that the down is all ethically sourced and is a by-product of the food industry.

Another reason why we ultimately opted to have our products produced in China, was because 80% of the world’s duck population is from China. If we were to produce locally, this would mean importing ducks and geese from overseas.

We have also opted for a manufacturer that has a completely traceable supply chain. Every single doona comes with a unique QR code that sends you to our supplier's propriety platform, Track My Down, allowing you to explore everything about the down inside your doona including origin, quality, ethical certifications and cleanliness.

The short answer: so that we can give you the best quality at the most affordable price.

Generally, the larger the bird, the larger the down cluster. Consumers often (mistakenly) consider goose down products to be a better product simply because geese are a larger bird. The down contained in Bonny doonas is from a larger species of duck, providing a fill power that can rival some of the most premium goose down products.

Down and feathers are easily and often mistaken for being the same thing, when they’re actually quite different.

While feathers have a spikey ‘quill’, down has a fluffy, cluster-like shape, made of thousands of miniature, soft, filaments (fibres) with nodes (points) that interlock with one another. When this happens, little pockets of air are trapped, resulting in the lightweight, warm and bouncy feel of a doona.

If you were to buy a doona with a high ratio of feathers to down, you’ll likely feel those little prickly bits (the quills) sticking through the outer casing. As you use the doona, the quils will start to break, and the doona will reduce in fluffiness.

Down clusters are much more resilient, meaning they’re more likely to retain their shape, even after a long period of time.

Purchasing a doona with a high ratio of down to feathers, while possibly being slightly more expensive, is a more sustainable purchase because it should last you at least 10+ years.(Less expensive in the long run). 

All Bonny doonas are RDS certified, meaning ethical and sustainable animal welfare practices across both the feather and down supply chain.

The RDS is a certification governed by the Textile Exchange which independently certifies down against animal welfare requirements, and tracks it from original source to the final product.

At Bonny we are all about sustainability and transparency: if you are buying one of our doonas you should know exactly where the down comes from. That’s why Bonny doonas are completely traceable.

We have partnered with Track My Down, meaning every Bonny doona comes with a lot number that can be entered into the Track My Down website. This allows you to learn about the important elements of the down inside your doona – from cleanliness, content analysis, to the source. 

We don’t wanna brag… actually, we totally do. Our sheets are both GOTS-certified and OEKO-TEX Standard 100 certified.

Quick PSA: just because a factory is GOTS-certified doesn’t mean everything they make is. GOTS applies to specific products or batches. We spent many sleepless nights making sure every single Bonny sheet meets the highest textile standards. That means cleaner and lower water usage, healthier soil, safer working environments, and zero harmful chemicals.

Please note: GOTS is independently verified and globally recognised. It’s no easy feat (which is why we’re bragging that we have it). Check out our GOTS certification here.

Because it’s breathable, durable and gets better with every wash. Cotton helps regulate your temperature all year round and feels oh-so good on your skin.

It comes down to principles. At Bonny, making the best bedding isn’t enough. We use 100% GOTS-certified organic cotton in all our sheets.

We have done our homework, carefully considering the pros and cons of organic cotton. The yield per crop is lower, so some argue it can require more land and water to grow. But when you look at the bigger picture, organic cotton ensures we avoid toxic chemicals, thus improving soil health, protecting waterways, and creating safer working conditions for farmers. We believe the benefits far outweigh the drawbacks.

From a consumer perspective, organic cotton does cost more to produce, however, our direct to consumer model means we can deliver GOTS certified cotton at prices that match or even beat many other brands using regular cotton. Helping the planet shouldn't cost you more.

The Bonny bed sheet range features GOTS-certified 200TC organic percale cotton. How good!

Because higher thread count doesn’t always mean better. Sometimes the industry throws around high numbers like they're cricket scores.

We use 200 thread count percale cotton because it’s breathable, durable, and crisp. Perfect for all-season comfort. Anything much higher can trap heat or use double twists that wear faster. This will keep it comfy from night one to night two-hundred.

This thread count just works, and we’re not the only ones who think so. (Hotel beds often use the exact same weave.)

Sure do! When you spend $300 or more on our sheets, we’ll take 10% off your all your bed sheets.

This applies to fitted sheets, flat sheets, quilt covers, pillowcases, and combos.

Doonas aren’t included.

We do everything we can to make sure what you see is what you get. Every computer, phone and tablet screen shows colour a little differently, so some variation is inevitable. That said, we have tested these photos on dozens of devices and they look pretty damn true to us.

Match your doona/quilt cover to your doona size. Simple as that.

Not sure what doona size to buy?

We always recommend going one size larger than your bed.

For instance, if you have a queen bed, buy a king doona. Why? This looks so much better on your bed and is so much more comfortable - especially if you’re sharing the doona with someone else (no one likes a doona hog).

Give your Bonny bedding a quick wash before first use.

Machine wash cold with like colours, and tumble dry on low heat. A warm iron (or a bit of steam) will smooth things out nicely if needed. To keep your bedding at its best, avoid fabric softeners and harsh chemicals.

Think of it like dating… sure, you can mix and match, but nothing beats a perfect pair.

Your quilt cover will work with any doona, but it works best with a Bonny.

Buttons, baby. Neatly hidden and easy to use.

We’ve got you. If you lose a button, we’ll send you a spare, free of charge. Just get in touch and we’ll pop one in the post.

If you’re shopping from outside Australia, first of all, g'day mate 👋.

Here are a few things to keep in mind:

• Shipping costs & times: We ship to many countries, but rates and delivery times vary depending on where you live. You’ll see exact shipping costs at checkout. If we don't deliver to your country yet, get in touch with our customer service team and we'll try and work it out.
• Customs & duties: Some countries charge import duties or taxes. Generally, these aren’t included in our prices, and you’ll be responsible for paying them when your order arrives.
• Bedding Sizes - All our products are made to standard Australian sizes. This won't matter too much for something like a duvet cover if you're planning to buy a duvet from Bonny too. However, please keep a close eye on sizing especially for fitted sheets.

You can check our shipping page for more details before you order.

All of them. Seriously. Bonny's are extra deep with full-circle elastic, so they hug snug whether your mattress is tall, short, or somewhere in between.

Yep. The elastic’s got you covered. No sliding, no riding up, no awkward corners.

We offer three sizes:

- Standard: 50cm x 73cm

- King: 50cm x 90cm

- European: 65cm x 65cm (square)

Check your pillow size before ordering so you get the right fit.

An envelope closure. This way we can guarantee your pillowcase won't pop out.

Yes. Our standard pillowcases are sold in pairs, so you can mix and match across colours or sizes. Want four Euro pillows and two King ones? Go for it.

That’s up to you. Some people love the extra layer, some go without. But if you like sleeping without a doona some nights, or want an easy-to-wash top layer between you and your quilt, the flat sheet earns its place.

Stick with the size of your bed, Queen flat sheet for a Queen bed, King for a King. Each one is generously cut, so you’ll have plenty of coverage and tuck.

Place it over your fitted sheet, tuck in the base and sides, then lay your doona on top. For a hotel-style look, fold the top of the flat sheet back over your doona. Bonus points if you mix colours.

Using the bed builder is simple. Just select your preferred fitted sheet colour and size first. Then add your doona cover, flat sheet, and pillow cases by choosing the sizes and quantities you want. As you pick your items, your bundle and total price will update automatically.

When you’re happy with your choices, add the bundle to your cart. Voila! It sounds like a lot in writing doesn’t it? We promise it’s super easy and interactive. Give it a go here.

We've made it super easy to donate your old Bonny! Follow the steps on our Re-Home page.

GIVIT
To donate to GIVIT, your doona and sheets should be free from stains, tears, or damage. That means no yellow splotches, no rips and definitely no hot chocolate spills. You will also need to professionally launder your doona before you donate it.

Yes we offer gift cards! The only gift better than a Bonny doona is a gift card to get a Bonny doona. Don’t you think? Plus it’ll save you guessing if someone sleeps in a Queen or King bed.

Interior designers, stylers, trade legends – we see you.

Join our trade program here for exclusive bulk pricing and free colour swatches

** hotels and short stay accommodations. Also included!

We will always post new roles on job boards like Seek and LinkedIn. Follow us on our social channels to stay up to date and be ready to apply as soon as a role opens.

Highly likely. We take no responsibility for missed alarms or extra-long Sunday sleep ins.